AI Voice Agent, Step by Step

Every call, covered - out and in

A closer look at how one AI voice agent handles both sides of the phone, and where it all ends up.

Step 1 · Outbound

The agent calls first, on your schedule

Upload a call list and a time, and the agent dials out on its own - patient feedback calls, reminders, follow-ups - in a calm, natural voice.

Animated illustration of a phone with a pulsing waveform and dial-out rings expanding around a call icon
Step 2 · Inbound

Every call in gets answered, instantly

No hold music, no missed calls after hours - the agent picks up immediately and routes anything urgent straight to your staff.

Animated illustration of an incoming call badge switching from ringing to answered instantly
Step 3 · Insights

Every call, transcribed, scored and tracked

Transcripts, scores and alerts land in your dashboard automatically, broken down by ward, doctor or shift - nothing said on a call gets lost.

Animated illustration of a call transcript populating line by line beside a set of analytics bars rising
Our Product · AI Voice Agent

One AI voice agent that calls your patients back - and picks up when they call you

Our AI Voice Agent handles both sides of the phone call. It dials out on your schedule to check in with patients and customers, and it answers every incoming call the moment your lines get busy - in a calm, natural voice, around the clock.

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24/7

Always answering

2-Way

Inbound & outbound

Multilingual

Speaks your caller's language

Illustration of a phone with a voice waveform, an outbound call arrow, an inbound call arrow, a transcript card and a language card
Two Bots, One Agent

Every call, covered - the ones you make and the ones you get

Outbound voice bot icon

Outbound Voice Bot

Your AI agent picks up the phone first - calling patients, customers or leads exactly when you schedule it, in a calm, natural voice that doesn't sound like a robocall.

  • Post-discharge patient feedback calls
  • Instant alerts to the Grievance Cell & doctors on poor feedback
  • Appointment reminders & payment follow-ups
Inbound voice bot icon

Inbound Voice Bot

Every call in gets answered instantly - no hold music, no missed calls after hours, and no overworked front desk juggling three lines at once.

  • Appointment booking & rescheduling
  • Common questions answered instantly
  • Urgent calls routed straight to your staff
Featured Use Case

Hospital patient feedback calls, without lifting a phone

Every hospital wants to know how a patient's visit went - most only find out once it becomes a complaint. Our AI Voice Agent calls each patient after discharge and asks a short set of feedback questions in their own language. The moment a response signals a problem, it alerts the Grievance Cell and the treating doctor directly, so the patient gets a call back and the right advice the same day - not after a review meeting.

1
Discharge triggers the call

The moment a patient is marked discharged, the agent schedules a check-in call for the next day - no manual dialling required.

2
A short, natural conversation

The bot asks about their stay, the care they received, and whether anything could have gone better - listening for the answer, not reading a script at them.

3
Low scores trigger an instant alert

An unhappy response doesn't wait for a review meeting - the moment the call ends, an alert goes out to the Grievance Cell and the treating doctor, so someone can call the patient back and act on it the same day.

4
Every response lands in your dashboard

Ratings, transcripts, and trends by ward, doctor, or shift - so the Grievance Cell always has a record of what was flagged and how it was resolved.

Post-Discharge Feedback Call · Ward 4 Completed · 92 sec
AI Voice Agent Hi, this is the care team following up on your visit yesterday. Do you have a minute?
Patient Sure, go ahead.
AI Voice Agent On a scale of 1 to 5, how would you rate the care you received?
Patient I'd say a 4. The nurses were great, but I waited a while for my discharge papers.
System Note Score logged: 4/5 · Alert raised for discharge wait time - sent to the Grievance Cell and the attending doctor for follow-up
What's Inside

Everything both bots share under the hood

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Automated Outbound Calling

Upload a call list and a schedule, and the agent dials out on its own - with automatic retries for calls that go unanswered.

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Always-On Inbound Answering

Every inbound call is picked up immediately, day or night, so no caller ever hears a busy tone or endless ringing.

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Smart IVR & Call Routing

The agent understands what the caller wants and routes them to the right desk, department, or human agent when needed.

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Live Transcripts & Summaries

Every call is transcribed and summarised automatically, so nothing said on a call ever gets lost or forgotten.

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Natural, Multilingual Voice

Conversations happen in the caller's preferred language, with a voice built to sound like a person, not a machine.

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Real-Time Analytics Dashboard

Track call volumes, scores, and outcomes as they happen, broken down however your team needs to see them.

Ready to let your phone lines run themselves?

From patient feedback calls to round-the-clock call answering, we'll set up the AI Voice Agent around the way your team already works.

Book a Demo